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Membership Director

Location: Austin, TX
Company: KMFA Classical Radio

KMFA Classical 89.5 is seeking a strategic, relationship‑driven Membership Director to lead our individual giving and membership programs. This is an exciting opportunity to join a close‑knit, passionate team dedicated to sharing the inspirational power of classical music with listeners in Central Texas and beyond.

The Membership Director oversees all membership operations—including database management, direct mail, and on‑air fundraising—and plays a key role in growing membership revenue, expanding our sustaining member base, and cultivating donors who give $500+ annually. This role blends strategy, creativity, collaboration, and hands‑on execution.

Key Responsibilities:

Fundraising & Membership Strategy

  • Lead planning and execution of all individual membership fundraising and stewardship initiatives.
  • Develop and manage strategies for new member acquisition, renewals, additional gifts, lapsed campaigns, and sustaining membership growth.
  • Oversee the station’s direct mail program across all giving levels.
  • Collaborate with the Director of Individual Giving to strengthen the pipeline from membership to mid‑level, major, and planned giving.

On‑Air Fund Drives

  • Strategize and shape the tone, pacing, and goals of on‑air fund drives.
  • Develop approaches to increase participation and determine premiums and member benefits.
  • Delegate logistics and drive management to the Development Manager as needed.
  • Communications & Stewardship
  • Guide the creation of written, audio, and digital communications for membership campaigns, including online appeals, on‑air messaging, acknowledgments, and year‑end tax receipts.
  • Ensure timely and accurate gift processing, acknowledgments, and donor stewardship in partnership with the Development Manager.
  • Maintain high standards of donor service and uphold KMFA’s gift acceptance policies.
  • Data, Reporting & Department Leadership
  • Oversee Membership Department operations and provide problem‑solving support to staff and third‑party partners.
  • Monitor KPIs, analyze monthly reports, and use data to drive decision‑making.
  • Develop and manage the annual membership work plan and communications calendar.
  • Track and meet annual revenue goals of approximately $700,000 and manage departmental expenses.
  • Meet regularly with the Chief Revenue Officer to discuss strategy, opportunities, and challenges.

Community Engagement

  • Represent KMFA at station and community events—including some evenings and weekends—to cultivate and steward members.
  • Engage face‑to‑face with donors to build authentic, lasting relationships.

Qualifications:

Required

  • Bachelor’s degree or equivalent combination of education and experience.
  • 3–4 years of full‑time development experience, specifically in annual fund or membership programs.
  • Strong strategic thinking, organizational skills, and ability to meet deadlines and revenue targets.
  • Excellent verbal and written communication skills, including copy editing and proofreading.
  • Experience with CRM systems, data hygiene, and reporting.
  • A data‑driven approach to innovation and goal‑setting.
  • Collaborative team player with strong interpersonal skills.

Preferred

  • Experience with public media on‑air fundraising drives.
  • Self‑starter who thrives with autonomy.
  • High integrity and commitment to donor‑centered fundraising.
  • Personable, authentic, and skilled at relationship‑building.
  • Passion for classical music or the arts.

Work Environment Requirements:

  • Occasional extended hours, evenings, and weekends required.
  • Hybrid schedule: currently two in‑office days per week at KMFA studios.
  • No supervisory responsibilities.       

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • A creative and engaging work environment dedicated to public service and cultural enrichment.
  • Opportunities for professional growth and development within the public media landscape.

How to Apply: Send resume and cover letter with to jobs@kmfa.org.. Please include “Membership Director” in subject line. No phone calls please. Applications will be accepted until February 28th.

KMFA is an Equal Opportunity Employer

 

Part Time Events Manager on Duty (MOD)

Location: Austin, TX
Company: KMFA Classical Radio

KMFA 89.5 is seeking a reliable, detail‑oriented Part Time Events Manager on Duty (MOD) to support our mission of providing exceptional experiences for guests, artists, and community partners. MODs serve as the primary on‑site representatives for KMFA during after‑hours, weekend, and business‑hour events. This role is ideal for someone who thrives in dynamic environments, enjoys problem‑solving, and brings a warm, professional presence to every interaction.

About the Role

The Part Time Events Manager on Duty ensures smooth event operations from arrival to close. MODs oversee facility access, support clients and vendors, protect the building, and maintain a safe, welcoming environment for all guests. This position requires strong communication skills, sound judgment, and the ability to remain calm and attentive during fast‑paced or unexpected situations.

Key Responsibilities

Event Operations & Client Support

• Assist the Director of Events with all facets of space rental efforts.

• Schedule and coordinate client site visits at KMFA.

• Serve as a point of contact for event inquiries for KMFA location.

• Arrive before event crews, provide access and remain until all parties have departed.

• Support clients throughout events, ensuring a positive and hospitable experience.

• Maintain awareness of all event systems, protocols, and facility operations (lighting, temperature control, cleaning supplies, etc.).

• Ensure organized and detailed upkeep of event timelines, layouts, and vendor lists.

• Supervise assistant MODs, interns, volunteers, and/or security staff when applicable.

Safety & Emergency Management

• Prioritize guest safety and make informed decisions during emergencies.

• Lead evacuations if necessary and understand the location and use of first aid supplies/AED

• Contact emergency services (911) when required.

Incident Reporting

• Document and report all notable incidents—including facility damage, safety concerns, or conflicts with clients—to the KMFA Director of Events and Director of Finance & Administration.

Post‑Event Duties

• Ensure the facility is restored to standard operating conditions.

• Confirm that clients and vendors complete cleanup and remove trash.

• Secure the building by verifying that all doors are properly closed and locked.

Required Qualifications & Skills

• 1–2 years of event production or related experience

• Excellent written and verbal communication skills

• Strong organizational skills and exceptional attention to detail

• Ability to take initiative, prioritize tasks, and manage multiple responsibilities

• Basic experience with Adobe Acrobat

• Professional demeanor and a courteous, customer‑service‑oriented approach

• Ability to work business hours, weekend and evening hours as needed.

• Reliable transportation to and from event locations

How to Apply: Send resume and cover letter with to jobs@kmfa.org. Please include “Events MOD” in subject line and list hours and days available for work. No phone calls please.

KMFA is an Equal Opportunity Employer